RETURN POLICY

30-Day Guarantee

Any item you purchase from us comes with a 30-day warranty. If you are not satisfied with your purchase, we will refund your money. Return shipping costs should be borne by the customer.

If you want to return the product, please contact our customer support team by email: support@71ml.com.

Order Cancellation

In order to cancel your order (partial order), please contact our customer support team by email: support@71ml.com

Please note that we cannot cancel the shipment after the item has been dispatched. If you want to cancel the order after the item has been dispatched, please wait for the shipment and refuse to receive it when it arrives. In this case, we will refund 50% of the product cost to cover the shipping costs to and from your country. If the shipment is not refused, we will not be able to refund.

If the order is cancelled before dispatch, a cancellation fee of 5% will be charged to cover the transaction processing costs.

Damaged Items

If the item arrives damaged, please contact our customer service team by email: support@71ml.com. Please do not rush to throw away the damaged item - please provide a photo of it so that we can resolve the problem as soon as possible. If you are unable to provide photos, we cannot send a replacement or refund. There is no need to return damaged goods.

Note: Claims for damaged items are accepted within 15 days from the date of delivery.

Lost Goods

If a package has been in transit for more than 2 months, it is considered lost. In this case, we can re-ship it free of charge or refund the full amount. If the tracking status of the shipment is "delivered" but you did not receive the goods, we cannot refund, only replace.

Returned Goods

If the goods are returned from the destination country due to end of collection period, delivery failure, wrong address or customs verification issues, we can refund 50% of the product price (to cover shipping costs to and from your country) or re-ship - in this case, the customer should bear the shipping costs.

Customs Obligations

Customs policies vary from country to country. Customs duties may be levied on both large and small shipments. Customs obligations are the responsibility of the customer.

If you have any further questions, please contact our customer support team: support@71ml.com